Responsible Gaming
Gaming Should Be Entertainment
At Mystake, we're committed to promoting responsible gaming. Gambling should always be viewed as entertainment, not as a way to earn money or solve financial problems. Only gamble with money you can afford to lose, and never chase losses by gambling more than you planned.
Age Verification
You must be 18 years of age or older to use Mystake and gamble in the United Kingdom. If you are under the legal age, please do not attempt to register or participate in any gambling activities. We take age verification seriously and reserve the right to request proof of age at any time.
Warning Signs of Problem Gambling
If you recognise any of the following warning signs in yourself or someone you know, help is available:
- Spending more time or money gambling than intended
- Constantly thinking about gambling or past gambling experiences
- Gambling to escape stress, anxiety, or depression
- Chasing losses by gambling more to recover lost money
- Hiding gambling activity from friends, family, or partners
- Borrowing money to gamble
- Experiencing relationship, work, or financial problems due to gambling
- Unable to reduce or control gambling despite wanting to stop
- Feeling irritable or anxious when not gambling
- Lying about the amount of time or money spent gambling
Self-Help Tools Available
Mystake provides several tools to help you maintain control of your gambling:
- Deposit Limits: Set daily, weekly, or monthly limits on how much you can deposit
- Loss Limits: Control the maximum amount you're willing to lose in a set period
- Reality Checks: Receive periodic reminders about how long you've been playing and how much you've wagered
- Self-Exclusion: Temporarily or permanently exclude yourself from your account if you feel you need a break
- Session Time Limits: Set maximum session durations to prevent extended play
If you wish to use any of these tools, please contact our customer support team or access them through your account settings.
Support and Assistance
If you or someone you know is struggling with problem gambling, please reach out to one of these organisations:
United Kingdom
- GamCare - Free, confidential support and counselling
Website: www.gamcare.org.uk
Telephone: 0808 8020 133 (free and confidential) - GamStop - National self-exclusion scheme for online gambling
Website: www.gamstop.co.uk - Gamblers Anonymous - Peer support meetings
Website: www.gamblersanonymous.org.uk
International Support
- Australia: Gambling Help Online
Website: www.gamblinghelponline.org.au - Canada: Responsible Gambling Council
Website: www.responsiblegambling.org - United States: National Council on Problem Gambling
Website: www.ncpgambling.org
National Problem Gambling Helpline: 1-800-522-4700 - Germany: Bundeszentrale für gesundheitliche Aufklärung (BZgA)
Website: www.bzga.de
Need Help?
If you're experiencing problems with gambling, please don't hesitate to seek help. There is no shame in asking for support—many people have successfully overcome problem gambling with the right assistance. Contact one of the organisations listed above today, or speak to our customer support team about self-exclusion options.
Your wellbeing is important to us. Help is available, and recovery is possible.